---
title: Case Management
source_page: https://www.sardine.ai/risk-case-management
canonical: https://www.sardine.ai/risk-case-management
format: text/markdown
description: Unified case management for risk teams
---

**Quick links:** [Human page](https://www.sardine.ai/risk-case-management) · [Home](https://www.sardine.ai) · [Customers](https://www.sardine.ai/customers) · [Blog](https://www.sardine.ai/blog) · [Demo](https://www.sardine.ai/demo)

---

# Case Management

Unified case management for risk teams

## Unified case management for risk teams
Centralize alerts, transactions, entities, and decisions in one integrated view. 

### Clear investigations with defensible outcomes
View alerts, evidence, reviewer actions, and AI-generated summaries in one auditable workspace, with full transparency into the data reviewed, risk evaluations, and final decisions.
### Risk-based escalation
Route alerts through configurable queues where AI agents help clear false positives, surface high-risk signals, and escalate only the activity that warrants full investigation.
### Full entity and transaction visibility
Investigate entities, counterparties, ownership structures, and transactions in one view, with AI-assisted research to uncover indirect exposure and hidden relationships.
### Unify fraud, payments, and AML data
Review onboarding checks, payment risk signals, account takeovers, and AML alerts in one system, with AI agents accelerating reviews, summarizing cases, and generating SAR narratives.

## Go deeper with AI-powered case review and investigations

### Configurable alert queues
Review alerts in queues segmented by fraud, sanctions, and transaction monitoring with auto-assignment, SLA tracking, and resolution quality assurance built in. AI agents clear low-risk activity, surface recommendations, and escalate or autonomously decision on select workflows based on your SOPs.
Alert Review
### See the full risk picture
All your data in one place across the lifecycle. See transactions, counterparties, ownership structures, and related entities together in one view. Then a fraud investigation surfaces indirect exposure and network relationships before a final decision is made.
Investigations
### Route and resolve cases with control
Assign reviewers with granular permissions, enforce two-eyes review for high-risk decisions, standardize dispositions, and manage investigations without engineering support.
Escalation Workflows
### Integrated SAR workflows and reporting
Escalate confirmed suspicious activity directly into SAR workflows, generate narratives from case data, and maintain a complete, defensible record of every investigation. Track dispositions, approvals, and reporting timelines in one centralized system.
Reporting and SAR filing

## Accelerate case review and investigations with AI
Automate alert triage, entity research, and SAR narratives, with agents that operate alongside analysts or run independently under defined review and escalation controls.
### Resolve onboarding and KYC alerts automatically
Automate due diligence, data validation, and document review so analysts can clear cases faster.
### Review sanctions, PEP, and adverse media alerts
Screen watchlists, analyze name variations, and surface risk signals to reduce manual review time by 2-3x.
### Automate OSINT and entity research
Search public records, registries, and news sources automatically and generate structured risk summaries for CDD and EDD.
### Generate SAR narratives in minutes
Compile transactions, alerts, and case findings into regulator-ready SAR drafts, reducing filing time from hours to minutes.

## Trusted by teams running modern investigations
### FIS partnered with Sardine to deliver real-time transaction monitoring and fraud detection within Money Movement Hub.

## One platform for the full risk lifecycle
### Device & behavior
Adaptive device and behavioral signals to detect fraud, bots, and account takeover earlier.
### Data consortium
Network intelligence from 6.5B+ devices and cross-platform fraud signals.
### Agentic AML Ops
AI agents that automate fraud detection, investigation, and decisioning workflows.
### Connections Graph
Visualize relationships between users, devices, accounts, and transactions.
### Machine learning
Adaptive models that continuously improve fincrime detection accuracy.
### Rules & workflows
Build flexible rules and automated workflows.


## Featured resources