Enterprise Fraud Leadership, Part 2: AI, Automation, and What’s Coming Next

AI is accelerating fraud. But the bigger risk is what happens when fraud teams stop thinking strategically.

In Part 2 of Fraud Forward, host Hailey Windham continues the conversation with Ted Josephson, VP of Bank Fraud & Credit Strategy at Synchrony Financial, to unpack the future of enterprise fraud leadership, where strategy, AI, automation, and culture collide.

Ted explains how enterprise teams protect time for long-term thinking when fraud never sleeps, and why planning can’t be an “extra,” it has to be scheduled like any other critical operating function. They break down how to tell the difference between normal fraud noise and the signals of a systemic weakness, including what separates a short-term spike from a true fraud shift.

Then they get direct about AI: where it’s delivering real value today (like consistent case narratives and operational efficiency), where the industry is still overhyping “AI” that isn’t actually learning, and why certain decisions, especially first-party fraud, should never be fully automated without human accountability and empathy.

Finally, Ted calls out the risks he believes are being underestimated: agentic commerce creating a new accountability and disputes nightmare, and the rise of casual “friendly fraud” as a cultural norm. The discussion lands on a leadership truth that applies at every scale: fraud prevention isn’t just a technology program, it’s a leadership discipline.

Missed part 1? Catch up here!

Guest lineup:
-Ted Josephson — VP, Bank Fraud & Credit Strategy, Synchrony Financial
-Hailey Windham — Host of Fraud Forward and Community Banking Lead at Sardine