Fraud Isn’t a Silo…It’s a Systems Problem

Fraud programs often measure what is easiest, not what’s most important. In this episode of Fraud Forward, host Hailey Windham welcomes back Frank McKenna for an honest, wide-ranging conversation about the realities fraud leaders are facing today.

Frank and Hailey dig into where fraud hides in plain sight, why so many losses are misclassified as credit risk, and how institutions consistently overreact to trends while underinvesting in the fraud already hitting their balance sheets. They explore the role AI is truly playing in fraud today, where it adds value, where it falls short, and why humans must remain firmly in the loop.

From loan fraud and credit washing to insider threats, identity overinvestment, and the long-term impact of bad fraud decisions on customers and employees, this episode challenges comfortable assumptions and legacy thinking. It is a candid discussion about what fraud teams need to stop doing, what they need to do differently, and how fraud is becoming an existential issue for financial institutions.

Guest lineup:

• Frank McKenna: Chief Fraud Strategist, Co-Founder at Point Predictive
• Hailey Windham: Host of Fraud Forward and Community Banking Lead at Sardine