Fraud Prevention Collaboration: Why Now Is the Best Time to Fight Fraud With Andrea Valentin

What is up fraud fighters, and welcome to Fraud Forward!

Today’s episode is a little different, and honestly, it’s one of the conversations that gives me a lot of hope about where fraud prevention is heading.

Because we’re talking about fraud prevention collaboration.

And if you’ve been working fraud for a while, you already know this truth.

Fraudsters collaborate constantly.

They share scripts.
They share infrastructure.
They share tactics across borders and across industries.

But historically, fraud teams haven’t always had the same level of collaboration.

That’s starting to change.

In this bonus episode powered by Safeguard, I sat down with Andrea Valentin, Chief Risk Officer at Old Glory Bank, to talk about why this might actually be the best time to be fighting fraud.

Yes, fraud is getting more sophisticated.

Yes, scams are becoming more emotionally devastating for victims.

But at the same time, fraud prevention collaboration is accelerating across the industry in ways we haven’t seen before.

And that shift is opening the door for stronger fraud prevention strategy, better education, and more connected fraud prevention teams across banks and credit unions.

What you’ll hear in this episode

• Why fraud prevention collaboration is becoming a strategic advantage
• How collaboration in fraud prevention is replacing isolated problem solving
• Practical examples of AI in fraud prevention supporting smaller teams
• Why empathy in fraud prevention is shaping stronger fraud prevention culture
• How cross industry fraud collaboration accelerates fraud prevention innovation

You should listen to this episode if

• You lead fraud prevention teams at banks or credit unions
• You are responsible for fraud prevention strategy or fraud prevention design
• You want to strengthen fraud prevention leadership within your organization
• You are exploring safe ways to use AI in fraud prevention
• You want to engage more deeply with the broader fraud prevention community

If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen. It helps more fraud fighters find these conversations.

Episode notes & key takeaways

Before we double click on the notes, I just want to say that my marketing team told me I need to structure these notes a certain way in order for people to find my podcast. The below is a bit of that 😀

Fraud prevention collaboration is becoming necessary

Fraud prevention collaboration used to feel optional.
Today it isn’t.

Fraudsters collaborate constantly. They share tactics, infrastructure, and playbooks across institutions and borders.

Fraud teams can’t afford to work in isolation anymore.

When teams collaborate, they reduce duplicated effort and move faster on emerging threats. That collaboration often includes sharing:

• Fraud prevention education materials
• Scam typologies investigators are seeing
• Fraud prevention best practices
• Investigative approaches and case insights

When institutions share information earlier, the entire industry learns faster.

And speed matters.

AI in fraud prevention is helping smaller teams move faster

One of the most interesting parts of this conversation is how AI is helping smaller fraud teams keep up.

Many fraud teams are stretched thin. Limited analysts. Limited time. Too much documentation.

AI can help with some of that operational load.

Teams are using AI to support work like:

• Drafting internal policy updates
• Creating training materials for investigators
• Summarizing investigative findings
• Identifying gaps in fraud prevention strategy
• Structuring escalation frameworks

The key is responsible use.

AI should support investigators, not replace them.

When used correctly, it gives fraud teams more time to focus on the work that requires judgment.

Empathy is reshaping fraud prevention culture

Another theme that keeps coming up across the fraud prevention community is empathy.

For a long time, fraud programs focused almost entirely on losses.

But fraud doesn’t just create financial harm. It creates emotional harm for victims and real pressure for investigators.

Human-centered fraud prevention means recognizing:

• The emotional impact scams have on victims
• The stress investigators experience when handling difficult cases
• The importance of respectful communication during investigations
• The need to design processes that reduce unnecessary friction for customers

When fraud prevention design includes empathy, institutions improve both investigative outcomes and customer trust.

Fraud prevention leadership must support collaboration

Leadership plays a big role in whether collaboration actually happens.

Leaders who support innovation often encourage:

• Shared learning across the fraud prevention community
• Cross-institution conversations about emerging threats
• Responsible experimentation with new tools like AI
• Open discussion about fraud prevention strategy

When collaboration is treated as a strength instead of a vulnerability, the entire ecosystem becomes more resilient.

Fraud prevention innovation is often driven by the community

Not every breakthrough comes from new technology.

Some of the most valuable improvements in fraud prevention come from shared knowledge.

Across the fraud prevention community, teams are increasingly sharing:

• Training resources
• Investigative frameworks
• Policy templates
• Fraud education materials

These shared resources help teams scale faster without reinventing the wheel.

This may actually be the best time to fight fraud

Fraud is becoming more complex.

But fraud fighters are getting stronger too.

Today, institutions have access to:

• Better fraud detection technology
• Expanding fraud prevention communities
• More education and training resources
• Greater executive awareness of fraud risk
• Stronger collaboration across the industry

When institutions embrace collaboration, innovation, and empathy, they put themselves in a much better position to protect customers and disrupt fraud.