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Fraudology

The Fraud Avengers Assemble: A Fraud Fight Club Round 3 Debrief

57 min

Welcome back to Fraudology.

This is a special one. I'm joined by Hailey Windham of Fraud Forward and Jen Lamont for an authentic, slumber party style debrief straight from an Airbnb in Charlotte, North Carolina, fresh off three days at Fraud Fight Club Round 3. Honestly, it felt like the Fraud Avengers finally assembled.

We open with Tracy Hall's keynote, a romance scam survivor whose two year, in real life relationship challenges every stereotype about fraud victimization. Then Jen and I break down a 30,000 dollar bust out fraud case tied to a Las Vegas casino, 314(b) information sharing, and a race against a seven day security film window.

Here is what real industry collaboration means in practice:

· Breakthroughs happen at kitchen tables and hallway conversations, not just on the main stage

· Cross organization case sharing, like 314(b), speeds up fraud resolution significantly

· Bringing competitors and peers into the same room accelerates pattern recognition

· Un-conference formats build trust faster than traditional panel driven conferences

What you'll hear in this episode:

· Tracy Hall's keynote on surviving a two year in real life romance scam

· A 30,000 dollar bust out fraud case involving a Las Vegas casino and 314(b) sharing

· The rise of ghost tapping, a new wave of contactless tokenized fraud hitting luxury merchants

· Haley Windham's Outnumbered, Not Outmatched philosophy for lean fraud teams

· How the Merchant Fraud Alliance is expanding this collaboration to Chicago this October

You should listen to this episode if you:

· Work on a lean fraud team trying to do more with fewer resources

· Want real case studies, not just theory, on bust out and casino fraud schemes

· Are hearing about ghost tapping for the first time and need to understand the risk

· Value in person industry collaboration over traditional conference formats

· Are curious about the Merchant Fraud Alliance's upcoming Chicago event

If you liked this episode, be sure to subscribe and review the podcast on iTunes, Spotify, YouTube, or wherever you listen to podcasts. It really helps with getting the word out.

Episode notes & key takeaways

Tracy Hall's keynote and the human side of romance scams

Tracy Hall's keynote at Fraud Fight Club Round 3 challenged a lot of assumptions in the room. Her two year, in real life relationship with her scammer does not fit the stereotype most people picture when they hear romance scam, and that is exactly the point.

· Romance scams do not always fit the short term, purely digital stereotype

· Long term, in real life elements can make victims even less likely to report

· Survivor keynotes shift the room from statistics to lived experience

· Understanding the full range of romance scam patterns improves victim support

The 30,000 dollar bust-out case and the power of 314(b) sharing

Jen Lamont and Marc Evans broke down a real bust out fraud case tied to a Las Vegas casino, worth 30,000 dollars, that depended heavily on 314(b) information sharing and a race against a seven day security film retention window.

· Bust out fraud schemes rely on building trust before executing a large scale theft

· 314(b) information sharing was critical to piecing together the full case

· Time sensitive evidence, like a seven day security film window, adds real urgency to investigations

· Casino and gaming environments present unique bust out fraud risks

Ghost tapping and the Merchant Fraud Alliance's next move

Ghost tapping is a new wave of contactless, tokenized fraud hitting luxury merchants, and many banks are only just now connecting the dots on how it works. The Merchant Fraud Alliance is set to bring this same level of collaboration to the merchant and e-commerce side of the industry in Chicago this October.

· Ghost tapping exploits tokenized contactless payment methods

· Luxury merchants are seeing disproportionate exposure to this fraud type

· Banks are still building detection capability for this pattern

· The Merchant Fraud Alliance's Chicago event extends unconference style collaboration to merchants

If there is one takeaway from Fraud Fight Club Round 3, it is this. Extroverted networking and a firm handshake are still some of our best weapons against fraudsters who out communicate us at every turn.

Connect with Hailey Windham, CFCS | LinkedIn

  • Host of the Fraud Forward Podcast
  • Banking Community Lead at Sardine
  • Certified Financial Crimes Specialist (CFCS)
  • 2023 Credit Union Rockstar, CU Magazine
  • Continuous Improvement Award, SAFE Federal Credit Union, 2023
  • Top 20 Professionals Under 40, The Sumter Item, 2022

Connect with Jen Lamont, CFE, CBSAP | LinkedIn

  • Predictor - Fraud Fighter
  • Point Predictive · The Evergreen State College

Connect with Karisse Hendrick | LinkedIn

  • Host of the Fraudology Podcast
  • Award-Winning Cyberfraud Expert
  • Ecommerce Fraud Prevention Consultant
  • Startup Advisor, Keynote Speaker, and
  • Consultant to Fortune 500 merchants
Host
A smiling woman with short brown hair and glasses, wearing a black and white striped blazer.
Karisse Hendrick
Ecommerce Fraud Prevention Consultant

Guests

Hailey Windham
Hailey Windham
Fraud Forward, Sardine
Jen Lamont and partner sitting on a bench.
Jen Lamont
BSA & Fraud Manager at ACU