#11642 min
やあ、フロードファイターのみんな、『Fraud Forward』へおかえり！
少し時間を取って、ひとつの詐欺トレンドやひとつの暗号資産のニュース、ひとつの詐欺手口といったレベルを超えた、もっと大きな話をしたいと思います。私たちが話しているのは、「インフラとしての詐欺」という考え方です。
なぜなら、私たちが今目にしているものは、単発の出来事ではないからです。組織化された詐欺ネットワークが、連携したシステムのように機能し、豚バラ詐欺（ロマンス詐欺）、ソーシャルエンジニアリング詐欺、マネーミュール口座、暗号資産を利用したマネーロンダリング、詐欺およびAML（マネーロンダリング対策）の抜け穴、さらには国家安全保障や金融犯罪上の懸念を相互につなげているのです。
そして皆さん、これは本当に重要なことです。なぜなら、あらゆる事件の裏側には必ず生身の人間がいるからです。誰かの老後資金。誰かの信頼。誰かの経済的な安定。お金が動くずっと前から、犯罪ネットワークに巧妙に操られてきた誰かの人生があるのです。
このエピソードでお届けする内容：
- インフラとしての不正行為という考え方が、金融犯罪についての私たちの捉え方をどのように変えるのか
- 組織化された詐欺ネットワークが、詐欺インフラ、不正口座、そして暗号資産を使ったマネーロンダリングをどのように利用しているか
- なぜ豚切り詐欺やソーシャルエンジニアリング詐欺は、単発の単純な事件ではないのか
- 金融機関が不正防止と詐欺防止の分野で前進している点
- なぜ不正調査には、不正対策、マネーロンダリング対策（AML）、サイバー犯罪対策、そして法執行機関との一層強力な連携が必要なのか
- 官民パートナーシップは、犯罪者が悪用しているギャップをどのように埋えることができるのか
- 組織的な不正がより連携を強める中で、不正対策担当者が自分たちのチームに持ち帰れるもの
誰が聞くべきか：
- 金融機関の経営層および不正対策の専門家
- リスク、コンプライアンス、不正対策およびマネーロンダリング対策（AML）、サイバーセキュリティの各チーム
- BSA担当責任者および不正調査担当者
- 規制当局および政策アドバイザー
- 官民パートナーシップのリーダー
- 被害者支援およびアドボカシーの専門家
- 組織的な詐欺が実際の人々にどのような影響を与えるのかを理解しようとしている人
不正行為はサイロの中だけで起きるものではなく、私たちの解決策も同じであってはなりません。
エピソードノート
「インフラとしての不正」とは、組織化された詐欺ネットワークが、より相互接続され、産業化され、適応力を高め、グローバル化していることを意味します。
私たちは現在、詐欺拠点、ロマンス詐欺（いわゆる「豚の屠殺」詐欺）、マネーミュール口座、暗号資産を利用した資金洗浄、ソーシャルエンジニアリング詐欺、そして国境をまたぐ資金洗浄ネットワークにまたがる金融犯罪インフラを目の当たりにしています。
断言しておきますが、これは偶発的な詐欺行為ではありません。組織的な犯罪です。
進展があります。
公開ヒアリング、不正調査、ブロックチェーンインテリジェンス、不正に関する報告・相談、そして官民パートナーシップによって、組織的な詐欺や金融機関における不正の実態が明らかになりつつあります。
それは重要です。認識することが重要です。インテリジェンスの共有が重要です。協力することが重要です。
認識しているだけでは不十分です。
被害者はしばしば分断された複数のシステムに同じ犯罪を繰り返し通報している一方で、犯罪者は連携した企業のように活動しています。
金融機関が目にするのは、たいてい詐欺の最終段階であり、最初の段階ではありません。お金が動く時点では、被害者への取り込みや洗脳、強要、孤立化、心理的操作といった行為が、すでに数か月にもわたって行われている場合があります。
詐欺の防止は、警告や支店での対応マニュアル、あるいは一つのチームだけに頼って、世界規模の組織犯罪という問題を単独で解決しようとすることでは成り立ちません。
被害者は単に「だまされている」わけではありません。
彼らは、台本や感情的なプレッシャー、信頼関係の構築、そして時間をかけて相手の警戒心を崩すよう綿密に仕組まれたソーシャルエンジニアリング詐欺を用いる組織的な詐欺ネットワークによって、巧妙に操られているのです。
こんなことが起きてしまって本当にお気の毒です。あなたのせいではありません。
それが、私たちがどのように対応するかの土台であるべきです。
共感は欠かすことができません。
不正対策担当者は、顧客の自律性、不正防止、不正リスク管理、補償に対するプレッシャー、高齢者虐待への懸念、業務上の制約、そして規制当局の期待とのバランスを取ることを求められています。
それは本当に大変なことです。
国家安全保障や金融犯罪、暗号資産を使ったマネーロンダリング、マネーミュール口座、組織的な詐欺について議論するのであれば、同時に「責任」についても語らなければなりません。非難ではなく、責任です。
どうすれば、より早い段階で人々を守る仕組みを構築できるでしょうか？どうすれば、インテリジェンスをより迅速に共有できるでしょうか？どうすれば、資金が送金される前に立ち止まれるよう、現場のチームを支援できるでしょうか？
これから進むべき道は、協力し合うことです。
私たちには、より強固な不正対策とマネーロンダリング対策（AML）の連携体制、より優れた報告インフラ、より連携した不正調査、より強力な官民パートナーシップ、そして機関をまたいだより高度な情報共有が必要です。
満ち潮がすべての船を持ち上げるように、組織化された詐欺ネットワークが連携して動いているのであれば、詐欺と戦う側もまた、力を合わせて戦わなければなりません。
重要なポイント
- インフラとしての詐欺という概念は、現代の金融犯罪の捉え方を変えつつあります。
- 組織化された詐欺ネットワークは、連携が取れており、適応力が高く、そして世界規模で活動しています。
- 豚切り詐欺やソーシャルエンジニアリング詐欺は、お金が動くはるか前から感情を操ることに依存しています。
- 暗号資産を利用したマネーロンダリング、マネーミュール口座、そして金融犯罪のインフラは、ますます密接に結びついています。
- 金融機関が目にするのは多くの場合、詐欺の全体像ではなく、最後の取引だけです。
- 不正防止と詐欺防止には、より強力な不正対策とマネーロンダリング対策（AML）の連携が必要です。
- 組織的な詐欺を撹乱するには、官民パートナーシップと情報共有が不可欠です。
このエピソードでは、不正行為を個々の出来事としてではなく、インフラとして捉えることについて取り上げます。
詐欺、暗号資産を使ったマネーロンダリング、マネーミュール口座、組織的な詐欺ネットワーク、そして国家安全保障や金融犯罪が重なり合い始めると、私たちの対応モデルも進化させなければなりません。
私たちは、バラバラのツールと分断されたワークフローのままで、世界規模で連携する犯罪の解決を不正対策の担当者に求め続けるわけにはいきません。必要なのは連携です。共感です。共有されたインテリジェンスです。そして、あらゆる案件の背後にいる人々を守ることです。
常に警戒を怠らず、情報をアップデートし続け、詐欺対策を前進させていきましょう。
Episode transcript
Hailey Windham
00:05
What’s up, Fraud Fighters? Before we jump into today’s episode, I want to say thank you. Last week, we hit 100 episodes of Fraud Forward with our first live town hall episode, and I’m still processing just how incredible that moment was. You know, it was a live conversation with some of the smartest voices in the industry. We had real dialogue, real questions, real collaboration. Two years ago, when I launched this podcast, I never could have imagined we’d be here. But what stood out most, at least to me, wasn’t the milestone itself. It was the reminder that this community is growing because fraud fighters genuinely care about protecting people and helping each other get better. So whether you’ve listened since episode one or you just found the show recently, thank you. But you have been warned, okay? Because we’re just getting started. The conversations we need to have in this industry are getting bigger. The threats are getting more connected. And fraud fighters need spaces where we can talk honestly about what’s happening, what’s actually happening. Which brings me to today’s episode.
Hailey Windham
01:27
Instead of focusing on one isolated fraud trend, I want to zoom out and talk about something bigger: a pattern, a shift, a reality that I think fraud fighters across banking, fintech, crypto, compliance, investigations, and law enforcement are all feeling right now. And that reality is this: fraud is no longer behaving like isolated crime. It’s behaving like infrastructure. Connected. Coordinated. Industrialized. Adaptive. And honestly, this past week’s news cycle reinforced that in a major way. So today, I want to walk through a few headlines that caught my attention and talk about what they actually mean for fraud fighters on the ground, because these stories sound separate on the surface, but they’re not. Okay, so last week, the House Select Committee on the Strategic Competition between the United States and China convened a hearing everyone in our industry should watch.
Hailey Windham
02:26
The hearing was titled Crime, Corruption, and Power: The Rise of CCP-Linked Scam Networks Targeting Americans. And that discussion, like hearing that discussion happen at that level, that’s a big deal. For years, fraud fighters have been trying to explain that what we’re seeing with pig butchering scams, crypto investment scams, social engineering schemes, and organized laundering networks is not random fraud activity. It is coordinated infrastructure. And if you’ve worked scam cases firsthand, you already know this. They aren’t isolated scammers sitting in basements somewhere. These are organized ecosystems operating at scale. Training, scripts, compounds, technology, money laundering networks, mule recruitment, psychological manipulation, all operating like an enterprise. And I really appreciated commentary from people like Matt Hogan and Gary Warner, who helped frame why this hearing mattered beyond just the headlines. Because fraud fighters have known for a long time that these networks are adaptive, coordinated, and global. So I do have a little bit of a personal connection here. And I’ll say that this hearing was one that really did hit on that personal level, because during my time helping lead the banking team for Operation Shamrock, I sat in victim meetings that I will never forget. People who lost their retirement savings. People manipulated for months, even years. People isolated emotionally before the money ever moved. And I think one of the biggest misconceptions about scams is that people still frame victims as simply falling for something. That framing misses the sophistication entirely. These are coordinated psychological operations. The manipulation starts long before the transaction is even considered. Long before the wire, long before the crypto purchase, long before the member walks into a branch requesting cash. And the scammers are extraordinarily skilled at what they do. That’s what makes this so dangerous. One of the posts I saw afterward came from Erin West, who absolutely crushed it during her testimony. But she said something I absolutely agree with. We are long overdue for a better reporting system in the United States because right now, victims are often reporting the same crime to local police, IC3, their financial institution, maybe the FBI, maybe Homeland Security, maybe the Secret Service, maybe crypto exchanges.
Hailey Windham
04:52
And many of those systems still don’t effectively connect in real time. Meanwhile, the scammers operate like a coordinated business. They share infrastructure. They share laundering paths. They share scripts. They share technology. They iterate constantly. But the defenders, we still largely respond through fragmented workflows, and that gap matters. Now, I want to say something directly to banks and credit unions listening. Financial institutions are often seeing the last stage of the scam, not the first. By the time the money movement happens, the grooming already occurred. The trust was already built. The manipulation already happened. The coercion already happened. And this creates one of the hardest tensions in banking right now because institutions are trying to balance customer autonomy, fraud prevention, regulatory expectations, reimbursement pressure, elder abuse concerns, and operational realities. And all the while, frontline employees are trying to make those judgment calls in real time against highly manipulated victims. I’ve said it before. It’s like you have 10 minutes, maybe, to convince them that the conversation and the trust that’s been built over the last six months or two years is all fake. Don’t send that wire, please. Here’s why you’re following the patterns of a scam. But meanwhile, they’re like, no, I’ve talked to this person literally every day for the last six months. They wouldn’t do this to me. You’re just my bank. What do you know? You don’t know me the way that this person knows me. So honestly, I think that sometimes it feels like fraud teams are being asked to solve a global organized crime problem with branch scripts and alert queues. That doesn’t mean institutions shouldn’t improve. They absolutely should. But we also need to acknowledge that the scale is mismatched here. [Ad Break (6:52): Finally, I’m so happy to share with you all that The Saturday Fraud Strategist is now a podcast. What? Yeah. On top of my weekly newsletter, you can now listen to and watch me talk about my, and hopefully your, favorite topic: fraud strategy. And from time to time, I’ll be hosting operators and founders to discuss where the industry is headed and what we fraud fighters should pay attention to. I must say, I’m super excited, and if I’m being honest, a bit nervous about all of this. I’ve been debating with myself whether to start a podcast for ages, but kept putting it off. But now this is the result, so I guess there’s no turning back. So if you want to join me for the ride, head over to Sardine’s website and subscribe now. Are you ready? Am I ready? We’ll find out next Saturday.]
Hailey Windham
07:51
Okay, the second thing, another story that caught my attention this week, connects directly to this broader conversation around organized fraud infrastructure. TRM Labs recently shared testimony from Ari Redbord, who was featured on Fraud Forward as well. But he went before the House Committee on Financial Services, Subcommittee on National Security. And this one mattered far beyond crypto because one of the biggest mistakes people still make is thinking that crypto-enabled crime is somehow separate from traditional fraud. It’s not. Increasingly, crypto is becoming part of the laundering architecture behind scams, sanctions evasion, organized crime, trafficking, and nation-state financial activity. And one thing I appreciate about Ari’s perspective is that he consistently focuses on collaboration instead of fear-mongering. Because if we’re honest, financial institutions are exhausted by headlines that basically just scream everything is terrible and good luck. That’s not helpful. But what is helpful is understanding where money moves, how criminal ecosystems operate, where visibility gaps exist, and how public-private partnerships can actually disrupt activity. And that’s really where this testimony focused. If the first hearing exposed the industrialization of scam compounds, this testimony highlighted another reality. Financial crime, cybercrime, national security, and digital assets are no longer separate conversations. They’re converging. And fraud teams are increasingly sitting right in the middle of that convergence, whether they realize it or not. Because the same scam that starts with social engineering may end in stablecoins, layered wallets, OTC brokers, mule accounts, international laundering networks, and cash-out infrastructure spanning multiple jurisdictions. And one thing Ari has discussed publicly before that always sticks with me is this idea that blockchain can actually provide visibility traditional financial systems sometimes cannot. Now, that does not mean crypto is always safe, right? And it definitely doesn’t mean fraud risk disappears. But it does mean investigators now have intelligence tools capable of tracing illicit activity in ways that weren’t always possible before. And I think that nuance sometimes gets lost in public conversations. Now, for banks and credit unions listening, this matters even if your institution never directly touches crypto, because your customers do.
Hailey Windham
10:26
Your scam victims do. Your mule accounts do. Your investigations do. And increasingly, fraud investigators need at least a foundational understanding of digital asset movement and laundering typologies. Not because every institution needs to become a blockchain analytics company, but because fraud ecosystems no longer stop at the edge of the core banking system. Okay, and then there is another development I want to briefly touch on today, but I’m not going to go in too deep because next week I’m actually doing a much deeper, bigger conversation with, or about this, with one of my favorite people in the industry. You know her, or you’ve seen her before on episodes, but Nyla Cortez. So the White House recently released a presidential action titled Integrating Financial Technology Innovation Into Regulatory Frameworks. And if you work in fraud, compliance, fintech payments, or banking leadership, this is one you’re going to want to pay attention to. Now, I’ll be honest. I’m still digesting parts of it myself because anytime you start talking about innovation acceleration, fintech modernization, AI, digital infrastructure, reducing friction, faster adoption, fraud fighters immediately start asking a different set of questions. Okay, yeah, but what about authentication, synthetic identity, scam prevention, governance, operational readiness, examination expectations, consumer protection? Because innovation and fraud pressure tend to scale together. That’s just reality. And honestly, this ties directly back to everything we’ve talked about in this episode already. We are watching financial institutions modernize rapidly, payment ecosystems accelerate, AI capabilities expand, digital assets mature, and global scam infrastructure industrialize all at the same time. And sometimes it feels like fraud teams are sprinting on moving pavement, trying to keep up. Fraud fighters don’t hate innovation. We just know every new convenience layer creates a new attack surface too. So next week, Nyla and I are going to spend some time unpacking what this could mean operationally, where fraud and compliance teams may feel that tension, where modernization could genuinely help, and where institutions need to be careful not to confuse innovation with reduced risk.
Hailey Windham
12:50
Because those things are not the same, right? And if you know Nyla, you already know that this conversation is going to be candid, practical, and probably include at least one moment where we both stop and say, okay, but how could this actually work in a real financial institution? So stay tuned for that. Okay, the biggest theme emerging across all of these stories is this: fraud isn’t staying in its neat little category anymore. Scams, cybercrime, payments, crypto, national security, human trafficking, organized crime, AI. These systems are overlapping more every day. And our response models still haven’t fully caught up. And I’ve said this before on this podcast, and I’ll keep saying it. Fraud behaves like a continuous coordinated system. And if that’s true, then fraud prevention can’t operate in silos anymore either. Not between banks. Not between fintechs. Not between law enforcement. Not between fraud and AML. Not between cyber and payments. Because the people committing these crimes are coordinated. And we have to be too, fraud fighters. Keep pushing. Keep collaborating. Keep educating. Keep disrupting. Fraud evolves. So do we. Keep moving fraud forward. Thanks for listening to Fraud Forward. Remember, every conversation, every connection, and every insight moves our industry one step closer to stronger fraud defenses. If today’s episode sparked an idea, share it with your team or tag me on LinkedIn. I love hearing how you’re moving fraud forward in your own organization. Until next time, stay curious, stay resilient, and keep moving fraud forward.
Hailey Windham
14:10
Thanks for listening to Fraud Forward. Remember, every conversation, every connection, and every insight moves our industry one step closer to stronger fraud defenses. If today's episode sparked an idea, share it with your team or tag me on LinkedIn. I love hearing how you are moving fraud forward in your own organization. Until next time, stay curious, stay resilient, and keep moving fraud forward.
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