In April we made significant updates to the Sardine platform, designed to enhance your fraud prevention, compliance, and risk management capabilities. This month’s updates include powerful new tools for SIM swap and E-SIM detection, enhanced workflow capabilities, and streamlined alert management. We also built a new Merchant Risk API, Web360 to assess the riskiness of a business.
Fraud Prevention
SIM Swap Detection
Sardine is introducing a new add-on service that detects when a phone number's SIM card has been swapped. This feature, currently available for U.S. phone numbers, helps identify and mitigate the increased risk of account takeover and fraud associated with SIM swapping. By detecting SIM swaps, you can protect your customers' accounts and prevent potential financial loss.
We can also detect if the user device is using a Physical or E-SIM. Customers can use this feature in our rules engine to flag devices that use E-SIMs as the default SIM.
Merchant Risk
New Web360 API
Our new Web360 API allows for more efficient and flexible risk assessments of businesses. By entering a business name, address, or URL, you can quickly gather intelligence, determine precise industry classifications, and gain insights from web traffic data. The API also provides access to richer reviews and ratings from sources like BBB and Google Places, and includes new predefined rules for proactive risk identification.
Compliance
Round-Robin Alert Assignments
The new round-robin alert assignment feature automates alert queue management by automatically assigning analysts. This eliminates the manual process of assigning alert queues, ensuring your team can focus on critical tasks. You can assign multiple analysts to an alert queue, and the algorithm will evenly distribute the assignments.
Alert Queue Settings - Suppress Alerts
We've added new queue settings that allow you to suppress duplicate alerts, for example a previously declined/allowlisted customer, reducing false positives and ensuring analysts focus on relevant cases. You have two options to suppress alerts in the dashboard:
- Previously declined customers
- Allowlisted customers
Case Escalation Updates
We've enhanced the visibility of case escalations, making it easier to track the relationship between child and parent cases. Escalated cases now include a link to the child case, and the case listings page has a toggle to view escalated cases only.
Workflow
Workflows for Issuing Risk
The Workflow product now supports the Issuing Risk product. Customers can build sophisticated and customized workflows for issuing risk transactions using the workflow builder, enabling more informed and effective decisions. You can directly integrate Workflow capabilities into your Issuing Risk API requests for a more efficient transaction review process.
These updates to the Sardine platform represent a significant step forward in our mission to provide cutting-edge solutions for fraud prevention, compliance, and credit risk management. We believe these enhancements will make our customers operate more efficiently, mitigate risk more effectively, and achieve their business objectives with greater confidence.
For more detailed information and to explore how these features can benefit your business, please reach out to us!.